Venturi valve - a Cleanroom in Singapore
On Friday evening, Chris received an inquiry from Mr. Chen, the manager of a cleanroom in Singapore: 6 Venturi valves were needed, with a pressure control accuracy of ±1.5Pa, suitable for humid and hot environments, requiring CE certification, and samples to be sent within two weeks. Considering the one-hour time difference, Chris communicated via video within one hour, clarifying that the cleanroom was for precision production, and promising to send a bilingual quotation, certification documents, and compatibility report by Monday, send samples within three days, track logistics, and simultaneously coordinate with the technical department to protect the samples.
On Monday, Chris sent the quotation, CE certificate, and Singapore cooperation case studies. Mr. Chen was concerned about compatibility with German ventilation systems and also needed English technical support. Chris arranged for an engineer to conduct an English video conference that day, demonstrating compatibility data, providing English documents, and explaining the valve's moisture-proof and corrosion-resistant design. After the samples arrived, Chris remotely guided the testing, and the pressure control accuracy of ±1.2Pa was met, which Mr. Chen appreciated.
Mr. Chen mentioned that the cleanroom space was small, requiring the valves to be shortened by 5cm, and also needed local after-sales service in Singapore. Chris coordinated a renovation plan within 3 days, ensuring timely delivery. He also contacted local after-sales support to ensure 24-hour response and proactively provided English operation videos and online training. The collaboration was confirmed after the cleanroom review.
After signing the contract, Chris created a group chat to update progress and quality inspection reports weekly in English, and selected trackable logistics. The valves arrived 3 weeks later, and local after-sales support assisted with remote commissioning, which was completed in 2 days. Half a month after commissioning, Supervisor Chen reported that the system was stable, and Chris promised continued service. This collaboration helped aircolourful expand into the Southeast Asian market.