Vaccine production cleanrooms have stringent requirements for the cleanliness and airtightness of their supporting facilities. This particular client, a Vietnamese biotechnology company, contacted us through our English website and ultimately secured a contract to procure specialized steel doors for their vaccine production cleanroom. The core process is as follows:
I. Precise Needs Matching
Initially, the client inquired through our website, specifying their need to purchase 32 industrial steel doors for their vaccine bulk production workshop. We assigned a dedicated consultant specializing in international cleanroom projects to break down the core requirements via email and video conference: compliance with ISO Class 8 cleanroom standards and relevant Vietnamese industry regulations; corrosion-resistant and easy-to-clean doors; customized dimensions and opening methods to suit different areas of the workshop; and a matching access control and interlocking system. Through confirmation of the requirements list via email and corroboration from past case studies, we quickly established client trust.
II. Customized Product Solution
A customized solution was developed based on the client's needs: 304 stainless steel was selected for its resistance to disinfectants and ease of cleaning; a double-seal design with an automatic lifting and sealing mechanism at the bottom of the door was adopted; the observation window was equipped with double-layered tempered glass; single/double-opening and electric doors were customized for different areas; all doors were equipped with multi-mode intelligent access control and interlocking systems, linking to a central control system to track entry and exit records; and a commitment was made to provide a third-party compliant testing report. The solution was optimized and confirmed, and a consensus was reached.
III. Contract Fulfillment and Delivery
After signing the contract, we implemented clean production in a dust-free workshop, with dedicated personnel conducting full-process quality inspections of key processes to ensure the product met the solution requirements. Upon completion of production, a third-party testing report and material certificate were issued simultaneously and archived with the shipment. Subsequently, a professional cross-border logistics partner was selected, and customized foam cushioning and wooden packaging boxes were used to ensure safe transportation. Dedicated personnel were assigned to handle customs clearance documents throughout the process to ensure smooth delivery of the goods.
IV. Cooperation Results
The project was completed efficiently in 15 days, and the product passed the inspections of the client and local regulatory authorities. Client feedback indicated that product quality met standards, the fulfillment process was smooth, the cleanroom successfully passed third-party testing, and they committed to a second phase of cooperation and industry recommendations, laying the foundation for expanding into the Vietnamese biopharmaceutical market.
V. Case Summary
The core of this successful collaboration lies in the precise matching of customized solutions to high compliance requirements, and the comprehensive professional services covering the entire process from inquiry and coordination, solution development, production quality inspection, and logistics delivery. Moving forward, we will continue to optimize our capabilities to serve demanding clients worldwide.